Privacy Policy

We may collect the following information when you use our app:

• Full Name
• Mobile Number
• Email Address (optional)
• Delivery Addresses

• Current GPS location (with your permission)
• Saved delivery locations
• Pincode and city

• Order history
• Purchased products
• Payment method
• Delivery preferences

• Device model
• Operating system
• App version
• Device identifiers
• Crash reports

We use your information to:

• Process and deliver your orders.
• Verify your account using OTP authentication.
• Provide accurate delivery estimates and live tracking.
• Improve app performance, responsiveness, and user experience.
• Personalize product recommendations, discounts, and offers.
• Send order updates, delivery notifications, and promotional messages (where permitted).
• Respond promptly to customer support requests.

With your explicit permission, we access your location to:

• Verify delivery availability and service coverage.
• Detect your current address for convenient ordering.
• Help you pin and save favorite delivery locations.
• Improve delivery partner route accuracy.

MBM Fresh Market does not store your debit card, credit card, UPI PIN, or banking credentials.

Online payments are securely processed through trusted, industry-standard third-party payment gateways with end-to-end encryption.

We may share limited information strictly with:

• Delivery partners for order fulfillment and address handoff.
• Payment service providers for secure payment verification.
• Technology partners who support our cloud infrastructure.
• Government or legal authorities when required by applicable law.

We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

While we continuously implement best practices, please note that no method of electronic transmission or storage is 100% infallible.

We retain your information only as long as necessary to:

• Complete your transactions and manage orders.
• Maintain order records and invoice history.
• Comply with statutory and accounting requirements.
• Resolve customer disputes and enforce our policies.

You have control over your data. You may:

• View your personal profile details directly inside the app.
• Update your contact number, name, and profile information.
• Add, edit, or delete saved delivery addresses.
• Manage notifications and promotional preferences.
• Request account deletion, subject to applicable legal obligations.

Our application may use analytics tools and diagnostics to:

• Understand usage patterns and popular product categories.
• Optimize application responsiveness and load speeds.
• Diagnose app crashes and resolve technical errors.
• Enhance overall user shopping experience.

These diagnostics do not track or record sensitive payment credentials.

MBM Fresh Market is not intended for individuals under 18 years of age without parental or guardian supervision. We do not knowingly collect personal information from minors.

Our app connects with verified third-party providers including:

• Google Maps (mapping and geolocation verification)
• Payment Gateway Partners (secure transaction processing)
• SMS Gateways (one-time password verification)
• Push Notification Networks (order status alerts)

These services operate under their respective privacy policies.

We may update this Privacy Policy periodically. Any amendments will be published within the app and on this website with an updated effective date.

Your continued use of the app following published changes indicates your acceptance of the revised policy.

If you have questions or inquiries regarding this Privacy Policy, please contact our support desk: